We are writing to you today to give you an update on how Solidarity is continuing to address Coronavirus (COVID-19) and provide clarity into the decisions we made related to staffing and member services.
As we continue to monitor and adapt to recommended guidelines from trusted sources like the Centers for Disease Control (CDC), our team decided to transition staff to work at home. After discussion and discernment, and to best serve you as members and protect our staff’s health and safety, we are moving forward with a “responsibly open” policy during this time of national emergency.
Over the next few days we will be diligently working on transitioning staff out of the office.
We are aware of current high call volumes from members with questions about bills and delayed processing time. Our leadership team is actively working on ways to improve this area of service. Our goal is to make this transition as seamless as possible, and we will do everything we can to continue to serve you without interruption during normal business hours. We will continue to take your calls, process your medical bills, and attend to your medical advocacy needs.
Most Urgent Needs First
Even though our world is in uncertain times, it’s important to remember we are a community and have the opportunity to support and encourage one another. At this time, our staff’s goal is to support the community by prioritizing its most urgent needs. To do this we are reallocating staff resources by bolstering our online communications. For the next several weeks, please use the following as a guide to communicating with us:
- For specific balanced bill questions: email@example.com
- For bills, bill status, or general questions: firstname.lastname@example.org
- For urgent or emergent requests: call 1-844-313-4999
Telehealth Services Through DialCare
As Dr. John Oertle Chief Medical Officer mentioned last week, we encourage you to take full advantage of our telemedicine program, DialCare. As a virtual provider, DialCare doctors are screening for COVID-19 according to the latest CDC recommendations and offering clinical advice over the phone on how to proceed with testing or self-care if necessary.
To get started, please visit www.solidaritycarecard.com or call 1-833-795-7781 to register and book an appointment today. As the landscape changes, the DialCare team will adjust to any new information.
Your healthcare is our number one priority. With rising concerns over the Coronavirus (COVID-19), we want to assure you that our sharing power is stable, and we are ready to support one another in this season. We continue to pray for you daily and are thankful for your support of the Solidarity HealthShare community.
Yours in Christ,
Related Links & Information
Dr. John’s recent letter on Coronavirus (COVID-19): click here.
Solidarity House Call – Special Edition: Coronavirus (COVID-19): click here.
For more information on DialCare visit: www.solidaritycarecard.com or call 1-833-795-7781.