As we continue to monitor and adapt to recommended guidelines from trusted sources like the Centers for Disease Control (CDC), our team decided to transition staff to work at home. After discussion and discernment, and to best serve you as members and protect our staff’s health and safety, we are moving forward with a “responsibly open” policy during this time of national emergency.

Over the next few days we will be diligently working on transitioning staff out of the office.

We are aware of current high call volumes from members with questions about bills and delayed processing time. Our leadership team is actively working on ways to improve this area of service. Our goal is to make this transition as seamless as possible, and we will do everything we can to continue to serve you without interruption during normal business hours. We will continue to take your calls, process your medical bills, and attend to your medical advocacy needs.